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HR SPENDING

 

According to the HR Scorecard Alliance, a survey established by Watson Wyatt Worldwide, many companies are not “putting their money where their mouth is.” Their findings indicated that, in the companies surveyed, HR's allocation of staff time and resources is considerably out of alignment with the priorities of both senior line managers and their professional HR staff.

"Currently, there doesn't appear to be a strong correlation between how resources are allocated and the perceived value of the various HR activities," said Bruce Pfau,  Watson Wyatt's spokesman. "Indeed, while line managers ranked staff selection as second in importance, it was 36th in spending.

Likewise, employee retention was rated third in importance, but ranked only 44th in spending. We also identified significant gaps between what line managers perceive as the most important HR functions and how HR is performing those functions."

They found staff selection second in overall importance among HR functions, so it seems amazing that so many businesses still rely on traditional, gut-feel, interview, reference and check processes to guide their selection decisions. We are not heeding the carpenter's maxim, “measure twice, cut once.”

If retention is our # 3 Priority and we know that “most people don’t leave jobs, they leave people", why have management development and training been victimized so severely in the budget cuts of the recent economic hard times? Pfau and co-author Ira Kay, in their textbook approach to increasing company value through HR practices, identified “Achieving recruiting and retention excellence” as the number 1 Human Resource strategy that results in increased value to the company.

If you are in a position to impact the allocation of HR funds and efforts in your business, you owe it to yourself and your co­workers to devote the time to identifying top priority HR activities, and making sure that your HR budgets are in line with your goals.

For more research & opin­ion from Watson Wyatt: www. watsonwyatt.com


 

Poisoning you own well – Over promotion

The Peter Principle—it’s so well know, it’s accorded the status of a noun in the American Heritage Dictionary! It’s been written about, trained on, and just about beaten to death but it is still a common and one of the most costly mistakes a business can make: Promoting a top performer to a job where they fail. 

They cannot succeed in the new job (no matter how much you invest in training); they cannot go back to the old job (because of ego, or someone else already sitting in that place); so, where do they go?  

Usually?  To your competitor, where they can again be a top performer, doing what they used to do so well for you! Alternately, they might just stay with you in the failed position, costing you dearly every day they show up for work!  

You can avoid this costly mistake by establishing a program of scientific assessments and success patterns, used to plan all promotions and succession planning decisions.  

What could it mean for your business, if you never had to experience this expensive catastrophe?

 


 

Matching People to Position pays off for this company

In today’s labour market, it is critical to know as much as possible about potential and current employees. It is even more crucial to know how well future employees match the jobs they will be doing.

This well established business forms printing concern has made a substantial commitment to understanding how well their prospective employees match their open positions.

They chose to use the ProfileXT assessment (PXT) to attempt to reduce turnover in one of their regional Customer Care Call Centers.

To measure effects of the program, the company tracked turnover percentage, cost of turn­over, and ProfileXT results from June, 2003 to January, 2004 

Since including the ProfileXT in the selection process for the Customer Care position, the company has seen a substantial decrease in turnover percentage. Before implementing the PXT in the selection process, turnover percentage in this position was running at 50% annually.  

Eight months after implementation, annual turnover percentage for this position has declined to 23%. The decrease in turnover percentage described above equates to a reduction in estimated hiring costs (within the 120-person study group only) from $942,002 to $433,321.

The difference in these figures amounts to savings of $508,681!

 

Applying the same costs and results to the entire regional call center, the financial impact would be even greater. Based on a head count of 200 employees, annual turn over cost without assessments would be $1,570,001;

with assessments, a reduction to $722,201 would be anticipated. This equates to a projected annual cost savings of $847,802. 

Applying the ProfileXT to the hiring process is expected to cost less than $15,000 per year, generating an expected return on investment of over $56 for each dollar invested in the process.

Since other studies have also found that increases in productivity usually parallel increases in job fit, the real ROI is likely to be much higher over time.

  

 
In response to numerous requests, we are including below excerpts from Al Rainaldi’s opening speech underscoring the theme “Go For Greatness” at the Profiles 2005 Annual Conference.

THE ELEMENTS OF GREATNESS

Today, it is not enough to be the best in your field or to be number one in your industry. In both of these instances, your performance is judged against what is currently considered "the best".

Being great involves more than aspiring to a currently held level of "best". Greatness requires a different level of thinking that moves you beyond what currently exists.

How can we accomplish goals, provide service or create in a manner that astonishes...not just satisfies?

What, then, is greatness?

For each of us, greatness has its own definition as it relates to our lives and experiences. Regardless of how we define it, greatness has certain key elements. These are: Vision, Belief, Desire, Courage, Perseverance, Execution and Passion.

Elements of Greatness

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Vision
Can you see, touch and taste your dreams?

Your vision should be crystal clear. You should be able to describe it in precise terms. It should transcend the obvious and look into the future.

Take a minute and remove the self-imposed shackles that limit how far you really see. Take time to dream, imagine and pretend.
 

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Belief
This is belief that is beyond “hope”…an absolute faith in your vision, in yourself and in the outcome. You have to believe that you are worthy to achieve your vision.
 

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Desire
What gives depth and meaning to your life? To achieve your vision, you’ve “got to want it - really want it!” This is not “I’d like” or ”I want”…this is a BURNING DESIRE.
 

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Courage
Courage is the ability to place your dreams above your fears. Often, to achieve greatness, you must get out of your comfort zone into the pain zone. People will challenge you when you attempt to be different – when you attempt to be great. No one will care if you do less – but when you excel, you become a target.

Great work is done by people who are not afraid to be great.
 

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Perseverance
In the face of disappointment, setbacks and barriers...perseverance is the strength to take one step…and then another...and then another. Greatness is more about perseverance than strength. Many fortunes, relationships and competitions are lost because people quit too soon.
 

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Execution
At what level will you execute your vision? Create; handle the details; finish what you started; refine and improve.

“If your chosen maximum is the required minimum, the sum total of your life will be mediocrity.”
 

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Passion
What spark lights your soul? What drives you?

Without passion, life is a series of chores. It is the passion in your life….that makes life worth living. If you’re not passionate about the process be passionate about the result. If you are not passionate about the result…change your focus.

Never – never confuse survival with success.

Conclusion
Many of us live day to day with unused potential. We experience greatness in only small, peripheral ways in our lives. But in order to experience greatness regularly, consistently, almost daily in each of our lives, it requires enormous personal security, openness, creativity and a spirit of adventure.

It is not enough to aspire to greatness in only one area of your life. When you truly aspire to greatness, it gives more depth and meaning to all aspects of your existence...in your career, in your relationships and in your dreams.

But there is a caveat. Perhaps Winston Churchill said it best, “The price of Greatness is Responsibility.”

To be truly GREAT - live like you’ll never die and work like there’s no tomorrow.

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"The road to happiness lies in two simple principles: find what interests you and that you can do well, and put your whole soul into it." 
~ John D. Rockefeller, III

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Profiles International, Inc.                                  billrobinson.ca
5205 Lake Shore Drive                   
Waco, TX 76710                                      

Profiles@profilesinternational.com