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HR SPENDING
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According to the HR Scorecard Alliance, a survey
established by
Watson
Wyatt Worldwide, many
companies are not “putting their money where
their mouth is.” Their findings indicated that, in the
companies surveyed, HR's allocation
of staff time and resources is considerably out of
alignment with the priorities of both senior line
managers and their professional HR staff.
"Currently, there doesn't appear to be a strong
correlation between how resources are allocated and the
perceived value of the various HR activities," said
Bruce Pfau,
Watson Wyatt's
spokesman. "Indeed, while line managers ranked staff
selection as second in
importance, it was
36th in
spending.
Likewise, employee retention was rated third in
importance, but ranked only 44th in spending. We also
identified
significant gaps between what line managers perceive as
the most important HR functions and how HR is performing
those functions."
They
found staff selection
second in overall importance among HR functions, so it
seems amazing that so many businesses still rely on
traditional, gut-feel, interview, reference and check
processes to guide their selection decisions. We are not
heeding the carpenter's maxim, “measure twice, cut
once.”
If retention is our # 3 Priority
and we
know that “most people don’t leave jobs, they leave
people", why have management development and training
been victimized so severely in the budget cuts of the
recent economic hard times? Pfau and co-author Ira Kay,
in their textbook approach to increasing company value
through HR practices, identified “Achieving recruiting
and retention excellence” as the number 1 Human Resource
strategy that results in increased value to the company.
If you
are in a position to impact the allocation of HR funds
and efforts in your business, you owe it to yourself and
your coworkers to devote the time to identifying top
priority HR activities, and making sure that your HR
budgets are in line with your goals.
For more research & opinion from Watson Wyatt:
www. watsonwyatt.com |
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Poisoning you own well – Over promotion
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The Peter
Principle—it’s so well know, it’s accorded the status of
a noun in the American Heritage Dictionary! It’s been
written about, trained on, and just about beaten to
death but it is still a common and one of the most
costly mistakes a business can make: Promoting a top
performer to a job where they fail.
They cannot
succeed in the new job (no matter how much you invest in
training); they cannot go back to the old job (because
of ego, or someone else already sitting in that place);
so, where do they go?
Usually?
To your competitor, where they can again be a top
performer, doing what they used to do so well for you!
Alternately, they might just stay with you in the failed
position, costing you dearly every day they show up for
work!
You can
avoid this costly mistake by establishing a program of
scientific assessments and success patterns, used to
plan all promotions and succession planning decisions.
What could
it mean for your business, if you never had to
experience this expensive catastrophe?
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Matching People to Position pays off for this company |
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In
today’s labour market, it is critical to know as much
as possible about potential and current employees.
It is even more crucial to know how well future
employees match the jobs they will be doing.
This
well established business forms printing concern has
made a substantial commitment to understanding how
well their prospective employees match their open
positions.
They
chose to use the ProfileXT assessment (PXT) to
attempt to reduce turnover in one of their regional
Customer Care Call Centers.
To
measure effects of the program, the company tracked
turnover percentage, cost of turnover, and
ProfileXT results from June, 2003 to January, 2004 |
Since including the ProfileXT in the selection
process for the Customer Care position, the company
has seen a substantial decrease in turnover
percentage. Before implementing the PXT in the
selection process, turnover percentage in this
position was running at 50% annually.
Eight months after implementation, annual turnover
percentage for this position has declined to 23%.
The decrease in turnover percentage described above
equates to a reduction in estimated hiring costs
(within the 120-person study group only) from
$942,002 to $433,321.
The
difference in these figures amounts to savings of
$508,681!
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Applying the same costs and results to the entire
regional call center, the financial impact would be
even greater. Based on a head count of 200
employees, annual turn over cost without assessments
would be $1,570,001;
with
assessments, a reduction to $722,201 would be
anticipated. This equates to a projected annual cost
savings of $847,802.
Applying the ProfileXT to the hiring process is
expected to cost less than $15,000 per year,
generating an expected return on investment of over
$56 for each dollar invested in the process.
Since other studies have also found that increases
in productivity usually parallel increases in job
fit, the real ROI is likely to be much higher over
time.
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| In
response to numerous requests, we are including
below excerpts from Al Rainaldi’s opening speech
underscoring the theme “Go For Greatness” at the
Profiles 2005 Annual Conference. |
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THE ELEMENTS OF GREATNESS
Today,
it is not enough to be the best in your field or to be
number one in your industry. In both of these instances,
your performance is judged against what is currently
considered "the best".
Being
great involves more than aspiring to a currently held
level of "best". Greatness requires a different level of
thinking that moves you beyond what currently exists.
How can
we accomplish goals, provide service or create in a
manner that astonishes...not just satisfies?
What,
then, is greatness?
For
each of us, greatness has its own definition as it
relates to our lives and experiences. Regardless of how
we define it, greatness has certain key elements. These
are: Vision, Belief, Desire, Courage, Perseverance,
Execution and Passion.
Elements of Greatness
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Vision
Can you see, touch and taste your dreams?
Your vision should be crystal clear. You should be
able to describe it in precise terms. It should
transcend the obvious and look into the future.
Take a minute and remove the self-imposed shackles
that limit how far you really see. Take time to dream,
imagine and pretend.
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Belief
This is belief that is beyond “hope”…an
absolute faith in your vision, in yourself and in the
outcome. You have to believe that you are worthy to
achieve your vision.
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Desire
What gives depth and meaning to your life? To
achieve your vision, you’ve “got to want it - really
want it!” This is not “I’d like” or ”I want”…this is a
BURNING DESIRE.
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Courage
Courage is the ability to place your dreams above your
fears. Often, to achieve greatness, you must get out
of your comfort zone into the pain zone. People will
challenge you when you attempt to be different – when
you attempt to be great. No one will care if you do
less – but when you excel, you become a target.
Great work is done by people who are not afraid to be
great.
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Perseverance
In the face of disappointment, setbacks and
barriers...perseverance is the strength to take one
step…and then another...and then another. Greatness is
more about perseverance than strength. Many fortunes,
relationships and competitions are lost because people
quit too soon.
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Execution
At what level will you execute your vision?
Create; handle the details; finish what you started;
refine and improve.
“If your chosen maximum is the required minimum, the
sum total of your life will be mediocrity.”
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Passion
What spark lights your soul? What drives you?
Without passion, life is a series of chores. It is the
passion in your life….that makes life worth living. If
you’re not passionate about the process be passionate
about the result. If you are not passionate about the
result…change your focus.
Never – never confuse survival with success. |
Conclusion
Many of us live day to day with unused
potential. We experience greatness in only small,
peripheral ways in our lives. But in order to experience
greatness regularly, consistently, almost daily in each
of our lives, it requires enormous personal security,
openness, creativity and a spirit of adventure.
It is
not enough to aspire to greatness in only one area of
your life. When you truly aspire to greatness, it gives
more depth and meaning to all aspects of your
existence...in your career, in your relationships and in
your dreams.
But
there is a caveat. Perhaps Winston Churchill said it
best, “The price of Greatness is Responsibility.”
To be
truly GREAT - live like you’ll never die and work like
there’s no tomorrow. |
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 "The road to happiness lies
in two simple principles: find what interests you and that you
can do well, and put your whole soul into it."
~ John D. Rockefeller, III

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Profiles International, Inc.
billrobinson.ca |
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5205 Lake Shore Drive |
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Waco, TX 76710
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Profiles@profilesinternational.com |
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